This section of the Advisor Handbook includes information on the relational elements of academic advisement, which involve the interpersonal and communication skills essential to effective advisement. Relational elements include information on questioning, rapport building exercises, listening and communication skills, and making referrals.
Nutt, C. L. (2003). Creating Advisor-Training and Development Programs. In Advisor Training: Exemplary Practices in the Development of Advisor Skills (pp. 9-16). (National Academic Advising Association Monograph Series, no. 9). Manhattan , KS: National Academic Advising Association.