The Help Desk is the central point of contact for the provisioning of all services by the Office of Information Technology (OIT).
To establish and maintain a consistent, standard response process to calls for Help Desk support, OIT uses an industry-leading help desk software package coupled with a Directed Resource Support Model. The focus of this approach is to direct requests to the most appropriate support service at the appropriate priority level. The Customer Service Total Ownership approach keeps the focus on requests to ensure they are not forgotten as they progress to resolution. Customer Service follows the progress of all open tickets.
Through the successful implementation of this program we are able to provide quality service that can be measured and tracked. These tools help us analyze our service calls and adjust procedures and techniques as required to improve service to our customers.
In addition, OIT provides student help desk services and support through a network of student employees in a program called HawkNet.
The College licences Microsoft Office for faculty, staff and full time students for use during your time here at Saint Anselm. Saint Anselm College Microsoft Login. If you have questions or issues concerning software downloads, please contact the IT Help Desk by calling on campus at HELP (4357) or by email firstname.lastname@example.org.
Please be aware that some of these downloads are only available if you are connected to the campus network.
- Symantec Endpoint Protection Software (Anti-Virus)
Faculty and Staff may also install one copy on a home computing resource
Threat Prevention Measures
Only by keeping your virus definition files and operating system updates and patches current can you remain secure from malicious worms and viruses!
For additional information about current virus threats and how to protect yourself against them, visit the Symantec Security Response Web site.
Connecting to the College Network
Wireless Network Access
Depending on the type of device, the first time you attempt to access Saint Anselm College's wireless network, you will need to register it or authenticate.
Please review the initial Overview document and then follow the instructions below for the type of device you are using:
- Apple Device (iMac/Macbook/iPad/iPhone)
- Windows Device (PC Laptop/PC Desktop)
- Android Device (Phone/Tablet)
(Chromebooks can use the above instructions after initial setup)
If you should experience any issues connecting to the network, please contact the Help Desk from on campus at HELP (4357) or visit us in person Mon-Fri 8:30 a.m. - 4:30 p.m. (located in the Library).
Wired Network Access
To connect to the wired campus network, you will need a network-capable computer. This is done using an Ethernet card that supports transmission rates of 10/100/1000 megabits per second (Mbps).
To connect your computer or gaming device to your RJ-45 wall jack, you will need an ethernet cable and potentially a USB to ethernet adapter dependent on your computer connectivity options (we usually see gaming consoles perform better using a wired connection). If you need an Ethernet cable, you may purchase one at the College Bookstore, any computer store or supply outlet.
Related LinksRegistration KB Article